(1) Consumer Rights Act

Perky Pear LTD adheres to the Consumer Rights Act 2015  and Distance Selling Regulations under UK Law as a UK based company.

The Customer has the right to a “Cooling Off Period” where the Customer can cancel the contract within 14 days of placing the order by notifying our help team with the order number and the request to cancel.

If the item has already been despatched and The Customer wishes to cancel and return the order, they can do so as long as they return the item once received within the 14 days. Items must be sent back to us in a saleable condition and unopened. Refunds can not be issued if the product has been used or opened/tampered with.

Refunds within the 14-day cooling-off period will include the basic price The Customer paid for shipping. If the customer used expedited UPS express shipping we can only refund our basic postage. Perky Pear does not cover postage costs for when the customer returns the item unless the cause of return is due to a fault of our own.

(2) Returning Items After The Cooling Off Period

If The Customer wishes to return any items after 14 days of purchasing, the items must be unopened, unused and in a saleable condition to qualify for a refund. Refunds will not include postage costs if outside of the cooling-off period and customers will need to cover their own costs to return the item to us. Returning products within 14 working days of receiving the item will include delivery costs.

(3) Non-Returnable Items

Please note, we cannot accept returns or offer refunds on our adhesive lingerie breast tape and adhesive products if the cellophane seal has been broken and the package has been opened or partially used. Only Items which have not been opened or used can be returned.

Due to hygiene reasons, our adhesive breast tape products are non-refundable once the cellophane packaging has been unsealed due to tampering or contamination risks. We cannot offer a refund or accept returns on packages which have been opened or if items are missing. Non-returnable items are clearly stated under the Returns heading on each product page.

(4) Exchanges

We will accept exchanges as a gesture of goodwill in cases where The Customer has ordered the wrong size or colour by mistake and The Customer wishes to exchange the unopened items within 30 days of receiving the items. Perky Pear does not cover the cost to return an item for exchanges and the alternative product will be sent out when the original order has been received back to us.

(5) Damages And Shortages

Problems must be notified to the retailer Perky Pear within 30 days of receipt of goods for a replacement. In the event of damaged goods or shortages, customers have an obligation to follow the returns procedure. Products must be unused and returned to Perky Pear Ltd and The Company will issue a replacement once all items have been inspected. Perky Pear will only refund the customers cost off returning an item if a shortage is found and a replacement is issued.

If The Company does not hear from The Customer within 30 days of receipt of goods with any problems outlined below, The Company may not be able to offer a refund or replacement item and it will be assumed your items were correct with no damages present. It is The Customers discretion to review their items within 30 days of receiving their items and notify The Company if there are any issues for the opportunity for The Company to rectify and replace all items.

(5a) What Is Considered Under Damages And Shortages?

Snags to the tape material, visible marks, missing items or if the wrong item has been sent in error. The company reserves the right to inspect all items before replacements can be issued.

(5b) What Is Not Considered A Damage Or Fault?

Shortages and damages do not apply to adhesive products if they did not stick. Adhesive performance can be hindered through inadvertent application and if the skin has not been prepped as directed. This does not qualify as a shortage, damage or fault. Customers claiming this as a fault must send back any products left for The Company to inspect before a replacement can be issued. The Company reserves the right by law to inspect items claimed as damaged or faulty. If the customer does not have items left for inspection or refuses to send back a package declared as faulty, The Company is not under contract to offer further assistance.

(6) How To Return An Item If Eligible

-Contact our customer service department [email protected] and request a “Return Goods Form”. Print this form and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us as well as the reason for your returning it i.e for a refund if eligible or exchange and include your order number and email address.

-Having completed the form, please be sure to include it in your returns package along with the relevant Product(s).

-Please use the returns address and put the form inside your package. Please note that Perky Pear does not cover postal costs for returns. Perky Pear cannot be held liable for any returns that go missing. Always use a tracked service.

-Return the items in the same condition as they were received, Unworn and unopened.

-Once we receive your returned parcel we will inform you that we have received it and process the refund/exchange.  If eligible for a refund (as stated above) Please allow for 5 business days for the money to be transferred back into your bank account.

(7) Process And Payment For Returning An Order

If the steps outlined above are not followed, in particular, if the Returned Goods Form is not included in the returns package, this may result in loss of, or delay in us receiving your returned Product(s). We will not be able to process a refund until we have received your returns package including the returned goods form.

Please Note:

We recommend that you use a tracked and insured service, as Perky Pear will not be liable for any risk, loss of or damage to your Order. Perky Pear does not cover the costs to return the order if outside of the 14-day cooling-off period.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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